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Customer Service

Customer service

Most questions are answered during the enquiry process — before the order is placed. If something comes up after delivery, this is where to start.

Contact us

Phone: +27 61 153 9495
WhatsApp: +27 61 153 9495
Email: minimaalenmooi@gmail.com

Trading hours: Mon–Fri 09:00–11:30 and 14:00–17:00. Closed weekends and public holidays.

Shipping and delivery

We ship nationwide across South Africa and cross-border to neighbouring countries. Every order is professionally packaged. Larger orders ship in purpose-built crates. Shipping policy →

Warranty

Our surfaces are covered by a workmanship warranty. Wood is a natural material — natural variation, movement with humidity, and surface wear over time are not defects. Full warranty information →

Returns and refunds

Custom-made surfaces cannot be returned in the traditional sense — each piece is made to your specific dimensions and cannot be restocked. Return policy →

Cosmetic standards

Our cosmetic standards document explains what natural variation, knots, grain features, and minor colour variation look like and what is considered within the normal range for each species. Cosmetic standards →

Downloads

Measurement guide, installation guide, care and maintenance guide, and delivery and storage guide are available for download with every order and from the enquiry team on request.

Get in touch

The fastest route to an answer is always a WhatsApp or a phone call during trading hours.

Proof & Outcomes

Built work, not generic promises

Each project is quoted around dimensions, material behavior, and shipping realities so outcomes stay predictable from workshop to installation.

Recent Projects

Kitchen island in White Oak, delivered to Gauteng in 4 weeks with pre-finished install-ready sections.

View island builds →
Commercial Batch

Restaurant tops in Kiaat with unified satin finish delivered as one production run for visual consistency.

See hospitality work →
Specification Support

Architect-led project moved from concept to final cut list with thickness and reinforcement decisions handled up front.

Review technical options →
Ready to Price Your Project?

Send dimensions. Get a clear quote and next steps.

We build and ship across South Africa, with practical advice on species, thickness, finish, and lead times. You can start with a quick form or WhatsApp.

  • Based in Mbombela, serving South Africa
  • Pre-finished, ready-to-install surfaces
  • Built-to-order with workshop precision
Before You Enquire

Questions Most Clients Ask First

Built in South Africa, quoted for your exact project, and designed for practical long-term performance.

Can you build to my exact measurements?

Yes. Most projects are made to exact dimensions, including sink and hob cutouts where required.

Do you deliver outside Mbombela?

Yes. We ship across South Africa and support projects in major metros and regional towns.

How long does production usually take?

Lead time depends on scope and species, but we provide clear timelines at quote stage before production starts.

Which wood should I choose?

We recommend based on use case, moisture exposure, visual preference, and maintenance expectations.

Project Gallery

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